 Analyst Team Reports
Analysts: Alison Pepper, Catherine Bond, Susan Clunie,
June Goh, Nancy Netherland, Vicki Khoo, Judy Kynaston
Every session at this working forum was monitored by the team of analysts listed below. They filed these key points from the presentations and discussions:
Assuring Program Quality
Increasing Professional Potential for Staff
Managing Organizational Growth
Delivering Legendary Customer Service
Developing Structures, Systems and Policies
Organizational Culture from Bottom to Top
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